Concord Medical Center

Entrance and Parking

The main entrance to the John Muir Health, Concord Medical Center, off of Almond Avenue. Our parking lot has 82 patient and visitor parking spaces. Additional parking for patients and visitors will continue to be available behind the medical center adjacent to the Emergency Department entrance, which can be accessed along Park Ave.

Along with increased signage, an attendant is available at the main entrance parking lot to direct traffic and provide a map, if needed, to the alternate patient and visitor parking area.

Visiting Hours

• Visiting hours are between 9 a.m. and 9 p.m.
• Unit/department staff will orient patients/visitors to their specific guidelines, including visiting hours if they differ from the 9 a.m.-9 p.m. hours.
• Visitors must check with the Clinical Supervisor/Charge Nurse before entering any room marked “No Visitors” or “Isolation.”

Visitor Check-In and Badging

• Everyone requesting visitation must check-in at the entry desks, present a government issued identification card, and if visitation is granted, receive a John Muir Health visitation badge.
• All visitors must wear the visitor badge at all times. If visitors lose their badge during their visitation, visitors are requested to obtain another badge from the proper entrance providing visitor badges.
• All visitors must visit on the unit/area as designated by the visitation badge.

Visitor Responsibilities

• Refrain from visiting when sick (no infection, fever, cold, diarrhea, vomiting).
• Refrain from inappropriate, loud, or threatening behavior.
• Refrain from visiting while intoxicated or under the influence.
• Wear appropriate attire (shoes, shirt).
• Respect the treatment/care plan (do not provide care, treatment, food, fluids without physician order).
• Refrain from verbal or physical abuse, aggression or violence.
• Refrain from bringing Prohibited Items into the facility. To ensure safety, the following items are not permitted:
  • Weapons of any kind (i.e., firearms, knives, Tasers, pepper spray, etc.)
  • Metal of any kind (i.e., razors, paper clips, staples, spiral notebooks, metal cans, safety pins, three-ring binders, nail files/clippers, metal hair clips, etc.)
  • Tobacco or vaping products of any kind (i.e., e-cigs).
  • Non-approved food or beverages (alcoholic or non-alcoholic) or any perishable items from outside our hospital
  • Drug paraphernalia (i.e., pipes, bongs, etc.)
  • Non-hospital prescribed medications including, but not limited to, marijuana products
  • Drugs (those not ordered by a licensed physician)
  • Fire ignition sources (i.e., lighters, matches, etc.)
  • Flammable items
  • Bottles of any type
    

Violations may result in the following:

• Revocation of visiting privileges.
• Execution of a Behavior Agreement in consultation with Patient Engagement.
• Law Enforcement involvement.
  

Visitation by Minors/Infants

• Visitation by Minors/Infants must conform to the following:
  • Ensure that the child does not exhibit any outward signs of illness.
  • Ensure that an adult (other than the patient) is in attendance with the child at all times. Children may not remain unattended in the Medical Center.
  • Ensure that the child behaves at all times in such a way as to promote a safe and healing environment.
  • Bring the child directly to the patient’s room and not allow them to remain in waiting rooms.
  • Minor/Infant visitation may be discouraged if the patient’s condition and/or treatment may cause emotional distress.  

Thank you for your compliance with and understanding of these guidelines.

Diablo Cafe

Hours:

    Breakfast: 7:00 to 10:00 AM, daily
    Lunch: 11:15 AM to 2:00 PM, daily
    Dinner: 5:00 to 6:45 PM, weekdays

Location:

    First floor of Concord Campus, next to Gift Shop.

Gift Shop

Monday to Friday
9:30 AM to 1:30 PM, when volunteers are available

Saturday and Sunday
Closed

Gift Shop Phone: (925) 674-2161

For your convenience, we offer a wide variety of payment options, including:

• Most health insurance plans. View the plans we accept.
• Cash or check
• MasterCard / Visa (debit or credit)
• American Express
• Discover

For amounts not collected at time of service, you may pay your bill by mail or phone. You can also conveniently pay your bill online using a credit card.

We also offer a number of patient financial assistance programs to help you cover bills for services you have received through our hospitals.

View all of our awards and recognition

John Muir Health, Concord Medical Center was designated as a Magnet® organization in 2010 by the American Nurses Credentialing Center (ANCC) Magnet Recognition Program® for quality and excellence in nursing. The ANCC, a subsidiary of the American Nurses Association, re-designated the Concord Medical Center with Magnet® recognition status in 2015.

Magnet® recognition is the highest level of recognition that the ANCC can grant to a health care organization and honors our nursing staff at the Concord Medical Center as one of the best in the nation. John Muir Health, Walnut Creek Medical Center is also a Magnet® recognized facility.