Walnut Creek Medical Center

Entrance and Parking

The main entrance to the Walnut Creek Medical Center is on La Casa Via off of Ygnacio Valley Road. Turn left into the parking garage off of La Casa Via. Our parking garage is open 24 hours with spaces for patients and visitors. The address of the garage is 133 La Casa Via. Complimentary valet parking is also available near the main entrance to the medical center.

Visiting Hours

• Visiting hours are between 9 a.m. and 9 p.m.
• Unit/department staff will orient patients/visitors to their specific guidelines, including visiting hours if they differ from the 9 a.m.-9 p.m. hours.
  • Examples include, but are not limited to, Labor & Delivery, Mother Baby, Pediatrics and the Pediatric ICU.
• Visitors must check with the Clinical Supervisor/Charge Nurse before entering any room marked “No Visitors” or “Isolation.”
• View visitation hours and guidelines for Women's & Children's Services.

Visitor Check-In and Badging

• Everyone requesting visitation must check-in at the entry desks, present a government issued identification card, and if visitation is granted, receive a John Muir Health visitation badge.
• All visitors must wear the visitor badge at all times. If visitors lose their badge during their visitation, visitors are requested to obtain another badge from the proper entrance providing visitor badges.
• All visitors must visit on the unit/area as designated by the visitation badge.

Visitor Responsibilities

• Refrain from visiting when sick (no infection, fever, cold, diarrhea, vomiting).
• Refrain from inappropriate, loud, or threatening behavior.
• Refrain from visiting while intoxicated or under the influence.
• Wear appropriate attire (shoes, shirt).
• Respect the treatment/care plan (do not provide care, treatment, food, fluids without physician order).
• Refrain from verbal or physical abuse, aggression or violence.
• Refrain from bringing Prohibited Items into the facility. To ensure safety, the following items are not permitted:
  • Weapons of any kind (i.e., firearms, knives, Tasers, pepper spray, etc.)
  • Metal of any kind (i.e., razors, paper clips, staples, spiral notebooks, metal cans, safety pins, three-ring binders, nail files/clippers, metal hair clips, etc.)
  • Tobacco or vaping products of any kind (i.e., e-cigs).
  • Non-approved food or beverages (alcoholic or non-alcoholic) or any perishable items from outside our hospital
  • Drug paraphernalia (i.e., pipes, bongs, etc.)
  • Non-hospital prescribed medications including, but not limited to, marijuana products
  • Drugs (those not ordered by a licensed physician)
  • Fire ignition sources (i.e., lighters, matches, etc.)
  • Flammable items
  • Bottles of any type
    

Violations may result in the following:

• Revocation of visiting privileges.
• Execution of a Behavior Agreement in consultation with Patient Engagement.
• Law Enforcement involvement.
  

Visitation by Minors/Infants

• Visitation by Minors/Infants must conform to the following:
  • Ensure that the child does not exhibit any outward signs of illness.
  • Ensure that an adult (other than the patient) is in attendance with the child at all times. Children may not remain unattended in the Medical Center.
  • Ensure that the child behaves at all times in such a way as to promote a safe and healing environment.
  • Bring the child directly to the patient’s room and not allow them to remain in waiting rooms.
  • Minor/Infant visitation may be discouraged if the patient’s condition and/or treatment may cause emotional distress.  

Thank you for your compliance with and understanding of these guidelines.

Vista Cafe

Hours:

Open 6:30 AM to 3:00 PM and 4:00 to 7:00 PM, daily

    Hot Breakfast       6:30 to 9:00 AM
    Hot Lunch            11:00 AM to 2:00 PM
    Hot Dinner           4:00 to 7:00 PM

Location:
    First floor

Muir Galleria Gift Shop

10 AM to 4 PM daily, when volunteers are available

Gift Shop Phone: (925) 947-5255

For your convenience, we offer a wide variety of payment options, including:

• Most health insurance plans. View the plans we accept.
• Cash or check
• MasterCard / Visa (debit or credit)
• American Express
• Discover

For amounts not collected at time of service, you may pay your bill by mail or phone. You can also conveniently pay your bill online using a credit card.

We also offer a number of patient financial assistance programs to help you cover bills for services you have received through our hospitals.

View all of our awards and recognition

Walnut Creek Medical Center is ranked by U.S. News and World Report as a top hospital.