SMS Mobile Messaging Terms & Conditions

John Muir Health (JMH) uses SMS (short message service) mobile messaging to provide alerts to patients, health care providers, and community members regarding new services, events and programs, facility information, and general health and wellness.  The SMS terms below pertain to text messaging for the purposes described in this paragraph.

Text messages should not be relied on or used for emergency communications.  In most cases, SMS text alerts are one-way communications to which recipients cannot reply.

Patient Texting Program 

JMH uses Epic SMS mobile messaging to communicate with patients about their individual health care needs and situations, including health screenings and appointment reminders.  Please see MyChart Mobile Messaging Supplemental Terms and Conditions for separate terms pertaining to the SMS mobile messaging program. 

For any questions or additional help related to the Patient Texting Program, email Patient.Relations@johnmuirhealth.com or call 925-941-2001.

Health Tips & Information Texting Program

By opting-in to the Health Tips & Information Texting Program you are consenting to receive text messages from JMH. Consent to receive text messages from JMH is not required as a condition of receiving care or receiving or purchasing goods or services.

  • Text HEALTH to 72419 to opt-in to messages from the Health Tips & Information Texting Program. Message frequency varies. 
  • Reply HELP for help and STOP to opt-out of receiving text messages from the Health Tips & Information Texting Program.
  • OPT-OUT:  You may opt-out of receiving text messages from the Health Tips & Information Texting Program at any time. To discontinue receiving SMS messages from the Health Tips & Information Texting Program, text STOP to 72419.  You will need to send STOP for each program to which you are enrolled, as replying STOP to one texting program will not opt you out of all programs in which you are enrolled.  This enables you to selectively decide what information you would like to receive via text from JMH.
  • For any questions or additional help related to the Health Tips & Information Texting Program, text HELP to 72419, email Patient.Relations@johnmuirhealth.com or call 925-941-5003.
Provider Texting Program

By opting-in to the Provider Texting Program you are consenting to receive text messages from JMH.  Consent to receive text messages from JMH is not required as a condition of receiving or purchasing any goods or services.  

  • Text JMH to 38682 to opt-in to messages from the Provider Texting Program. You may receive up to 5 messages per month. 
  • Reply HELP for help and STOP to opt-out of receiving text messages from the Provider Texting Program.
  • OPT-OUT:  You may opt-out of receiving text messages from the Provider Texting Program at any time. To discontinue receiving SMS messages from the Provider Texting Program, text STOP to 38682.  You will need to send STOP for each program to which you are enrolled, as replying STOP to one texting program will not opt you out of all programs in which you are enrolled.  This enables you to selectively decide what information you would like to receive via text from JMH.
Additional JMH Texting Terms

JMH does not charge for these text messages.  However, message & data rates from your mobile carrier may apply. If you have questions about your text plan or data plan, please contact your mobile carrier.

The frequency of text messages you receive will vary based on which text message services you have chosen to receive.

Compatible mobile carriers include: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, Cellsouth, Cricket, Cincinnati Bell and Virgin Mobile. 

**Neither mobile carriers, nor JMH, are liable for delayed or undelivered messages.  JMH cannot ensure the delivery of all text messages to you, as successful delivery is affected by numerous factors, including the accuracy of the mobile number you provide, your location within the range of transmission, etc.  Additionally, enrolled individuals must promptly notify JMH if their mobile number changes.  JMH is not responsible for the incorrect transmission of information via text which occurs as a result of an unreported change to a mobile number.

If individuals are dissatisfied with the texting program or with these Terms and Conditions, their sole and exclusive remedy is to discontinue enrollment in the specific texting program. JMH is not liable for losses or damages arising from delayed, misdirected, incomplete, or non-delivery of text messages.

JMH reserves the right to cease delivery of text alerts to any person at any time in its sole discretion.

John Muir Health respects your right to privacy. You can view our privacy policy here.

These Terms are governed by California law, without reference to its rules regarding choice of law.